1-Year Wear and Tear Warranty

Thank you for choosing Avilana! We are committed to delivering high-quality products that enhance your daily routine. To ensure your satisfaction, we proudly offer a 1-Year Wear and Tear Warranty for all Avilana products, effective from the date of purchase.

Warranty Coverage Details

  • Scope: This warranty covers manufacturing defects and functional disruptions caused by standard use.
  • Timeframe: The warranty is valid for one (1) year from the original purchase date.
  • Resolution: Avilana will, at its discretion, repair or replace defective products free of charge or issue a refund to the original purchaser.

Eligibility

  • This warranty applies exclusively to the original purchaser and is non-transferable.
  • Proof of purchase, such as an order ID or receipt, is required to validate the warranty.

What’s Covered

  • Manufacturing defects in materials or workmanship.
  • Functional issues arising from standard usage.

What’s Not Covered

  • Damage due to misuse, neglect, accidents, or unauthorized modifications.
  • Damage resulting from improper care or use contrary to the product’s instructions.
  • Cosmetic wear that does not affect functionality.
  • Products identified as counterfeit or not manufactured by Avilana.

How to Make a Claim

To initiate a warranty claim:

  1. Contact Avilana Customer Support: Email support@avilanaexclusive.com or call [Insert Phone Number].
  2. Provide the Following Details:
    • Proof of purchase (e.g., order ID or receipt).
    • A detailed description of the issue.
    • Photos or videos illustrating the problem.
  3. Follow the instructions provided by our customer support team.

Shipping Responsibilities

  • Customers are responsible for shipping costs when returning products for warranty claims. Please securely package items to prevent transit damage.
  • If Avilana determines the product is within warranty, we will cover shipping expenses for repairs or replacements.
  • Products deemed out of warranty will be returned at the customer’s expense.

Warranty Obligations

  • All returns must include a valid RMA (Return Merchandise Authorization) number provided by Avilana.
  • Items must be packaged securely to prevent damage during transit.
  • Any alterations or tampering with Avilana products will void the warranty.

Legal Entitlements

  • This warranty provides specific legal rights and may include additional rights depending on your jurisdiction.
  • Avilana’s liability is limited to the original purchase price of the defective product and does not extend to indirect, incidental, or consequential damages.

State Limitations

Certain states or jurisdictions may not allow the exclusion or limitation of specific warranties or damages. In such cases, some of these terms may not apply.

Important Notes

  • Products not manufactured by Avilana (counterfeit products) are not eligible for warranty claims.
  • Avilana does not authorize the use of its products in life support devices or systems.
  • This warranty supersedes all other express or implied warranties, including merchantability or fitness for a particular purpose.

We are steadfast in our commitment to providing you with the highest quality products. If you experience any issues within the warranty period, please contact us for prompt support.